Terms and conditions of service:

• Grace period: Delays are inevitable, which can sometimes keep customers from meeting their chauffeurs. Gold Starr Transport logistics team works hard to give chauffeurs enough time to be in position prior to reservation pick-up time. For each reservation, customers are granted a window of time to greet their chauffeurs at the requested pick-up time and location before incurring waiting time charges.
  • Airports pickups: Gold Starr Transport monitors all commercial airline arrivals to ensure on-time airport pickups. A Forty-five (45) minute grace period is allowed on all airline arrivals. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.
  • FBO/Private Airport Arrivals: 30 minute spot prior to wheels down, graced. Waiting time begins accruing at scheduled wheels down time.
  • Non-airport pickups: For all pickup locations other than airports, a fifteen (15) minute grace period is allowed. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.
• Changes and cancellations: We understand changes or cancellations to travel plans can be abrupt or without reason. Be sure to give us adequate notice, and we’ll see you next time. Changes or cancellations for all trip reservations must be submitted to Gold Starr Transport via the scottsdalecabservice.com online reservation system, when applicable, or by calling us directly at (480) 221-5623. Changes/cancellations via phone require twenty-four (24) hours advance for sedan or SUV.
• Customers who fail to provide adequate notice of either trip reservation changes or cancellation, as referenced above, will be billed the full fare, including a twenty-five (25) percent gratuity charge.
• Sprinter and Mini Bus Cancellation policy: 5 day cancellation policy on any Sprinter and Mini Bus, reservations. Within 5 days, prior to the scheduled pickup time, the full amount will be charged in case of cancellation, including a thirty (30) percent gratuity charge.
• Mini-Motorcoach for greater than 22 passengers: Bus Cancellation policy: 5 day cancellation policy on any Sprinter and Mini Bus, reservations. Within 14 days, prior to the scheduled pickup time, the full amount will be charged in case of cancellation, including a thirty (30) percent gratuity charge.
• No-shows: A reservation is considered a “No Show” if the passenger cannot be located or contacted within (a) one (1) hour for airport pickups (time begins when passenger’s plane lands) or (b) thirty (30) minutes at other pickup locations. For all No-Shows, the full trip fare, including applicable gratuity, will be charged. To avoid this charge, or if you are having trouble locating your chauffeur, we advise you not to leave the pick-up location on your reservation without first contacting Gold Starr Transportation at (480) 221-5623
• 2. All prices and rates are subject to change without notice. If we have given a confirmed rate for a booking and fuel costs have suddenly increased, we reserve the right to add a fuel surcharge.
• We always prepare in advance to avoid unnecessary delays in arrival time. However, road, traffic and weather conditions may be beyond the reasonable control of the Gold Starr Transport and the driver. No refunds can be given as a result of late arrivals due to such conditions or other occurrences outside of the reasonable control of the company or chauffeur.
• 3. Excess Cleaning and Damage If, during or after the transportation service, the company is required to expend an extended amount of time and employ additional services to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge the client additional fees to cover such expenses. Customer will be liable for any damage caused to the interior or the exterior of the vehicle resulting from customer’s negligence and will be charged a minimum of $400.00 cleaning fee plus compensation for loss of use of the vehicle. Customer will be charged a minimum of $300.00 cleaning charge if the customer spills beverages inside the vehicle or stains the interior of the vehicle. Customer will be charged a minimum of $500.00 cleaning charge if the customer vomits while inside the vehicle or stains the interior or exterior of the vehicle.
• Smoking Strictly Prohibited: Smoking or vaping in all vehicles is strictly prohibited. Smoking or vaping in the vehicle by the client or any passenger will result in an automatic minimum $400 charge. Damage caused by the smoking activity will also be charged to the client. Smoking marijuana inside the vehicle or leaving an aroma in the vehicle from the same, will result in an automatic minimum $400 charge.
• All of the charges mentioned in this entire section are minimums.
• 4. Delivery / Shipping Polic. If for any reason, the customer requires any item left on a vehicle to be shipped to them, the company will use the UPS store to process shipment. The customer will select the type of service (Next Day, 2 Day, 3 Day, Ground, or US Mail.) to be used. All shipments will be made with a tracking number. Customer will provide a credit card for packing and shipping charges, and there will be an additional charge of $50 for time and administrative fees. Customer will be sent a copy of shipping /packing invoice and any associated tracking numbers.
• If customer is “in town” and requires item left in a vehicle to be returned to them, customer shall pay the fare from where the driver starts out to the customer’s location or the usual minimum fee, whichever is greater, pluse 25% gratuity.
• 5. PET POLICY. Animals may only be transported in a kennel or soft-sided pet container. In the event damage occurs to the vehicle, caused by the animal, a damage and/or cleaning fee of $400 will be charged. For passengers with disabilities traveling with a service animal, the animal does not require being transported in a kennel or soft-sided pet container but the damage/cleaning rule above still applies.