Reservations & Cancellation

Online Bookings

To arrange a pickup from your home, office, business or hotel to any destination, simply visit this reservations page or give us a call. You will be picked up at the pre-arranged time and conveniently driven to your destination. We schedule our pickups carefully in order to ensure that you reach your destination with time to spare. We recommend you to make an advance book on a call you through online booking. This will help both parties and provide better service experience. If you have any question in your mind or want more details about our service feels free to contact us.

Child Car Seats

Laws vary from state-to-state, and in Arizona, the child safety seat laws are strictly enforced by the local police departments and Highway Patrol. At Gold Starr Transport we support the strongest safety standard by insisting that small children be secured in an appropriate child restraint seat for transportation. Although we at Gold Starr Transport do not carry child restraint seats as a matter of course, they are available by arrangement in advance and incur an additional use charge of $10 per child seat per journey. We use high quality child restraint seats which must be cleaned and sanitized after each use. If we arrive at a location and find that there is a small child with no child restraint seat available, a cancellation fee will be due.

Pets & Service Animals

we are pet friendly at Gold Starr Transport. We prefer that your small animal is in a pet carrier, and we accept pets up to 25 lbs. There is an additional charge of $10 per animal for transporting pets. In accordance with the Americans with Disabilities Act, we also accept service animals where there is verifiable documented proof that the animal is indeed a trained service animal, and there is no charge for this service. Comfort animals are not included as service animals, even if they are wearing a vest or badge saying that they are a service animal. Official verifiable documentation is required. If you have any question in your mind or want more details about our service feels free to contact us. We are always ready to provide transport services to all travellers in Scottsdale.

Cancellation Policy

Unfortunately, plans sometimes change and you have to change your Schedules. We get it. But we have to plan ahead too, so for regular sedan and SUV reservations, we require 24 hours-notice of cancellation for advanced bookings, failing which the full fare will be charged. Advance payment may be required for any of the rides described in this section. For larger capacity vehicles, which are considered by us to be specialty vehicles, the notice of cancellation period is 72 hours. During busier times of the year, we may adjust these cancellation periods, and we will let you know in advance or at the time of your booking if this applies to you and what the adjustment shall be. These periods shall include, though not be limited to, high-traffic travel events and special events, proms, and holidays, and depending on when the booking is made may carry a non-cancellation no-refund policy. No-shows will always result in a full forfeiture of the charges either already paid or to be charged.