Our Policies

REFUND POLICY

A 100% non-refundable charge will be collected at the time of confirmed booking for services reserved within two weeks of scheduled services. There will be no cancellation fee when reservations are canceled in writing (email) two weeks prior to the scheduled service date. 20% deposit is non-refundable. There is, however, one exception to this rule: If the booking is for a major event and we may have turned down other bookings then there will be no cancellation allowed. Any payments made to drivers are non-refundable.

All prices and rates are subject to change without notice. If we have given a confirmed rate for a booking and fuel costs have jumped up we reserve the right to add a fuel surcharge.

Customer must be ready to depart at the pre-scheduled time, any delays of 15 minutes or more in the departure of the vehicle caused by the customer will result in a minimum charge of 30 minutes at the hourly rate being charged to the customer.

Customer will be billed in full for the hours chartered even, if the customer’s use of the vehicle is less than the hours chartered

We always prepare in advance to avoid unnecessary delays in arrival time. However, road, traffic and weather conditions are often times beyond the reasonable control of the company and the driver. No refunds can be given as a result of late arrivals due to such conditions or other occurrences outside of the reasonable control of the company or chauffeur.

Delay Policy

Client understands and accepts that Acts of God, unforeseen traffic, road conditions from severe weather and vehicle breakdowns can delay travel. Every effort will be made to dispatch the contracted vehicle during these conditions and all attempts will be made to arrive at the designated pickup locations on time. In the event that there is a delay caused by an Act of God, unforeseen traffic, and road conditions from severe weather or vehicle breakdowns resulting in any of the contracted vehicle(s) arriving late at any of the pick-up address(es), we will modify the drop off time to reflect the amount of time caused by the delay. You agree that this action will compensate you for the delay and there will be no further liability to us. Should we deem at any time, up until the hour of the service, that said conditions are too dangerous for our driver(s) and/or vehicle(s) then we will inform you of such and terminate the service.

Baggage and Other Property Transported

We cannot not assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.

Passenger Conduct

We reserve the right to refuse to transport persons who are unruly or belligerent or appear to be under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or if the chauffeur feels threatened in any way. Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately, and no refunds will be offered.

Excess Cleaning and Damage

If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge client additional fees to cover such expense. Customer will be liable for any damages caused to the interior or the exterior of the vehicle resulting from customer’s negligence and will be charged a minimum of $300.00 cleaning fee plus compensation for loss of use of the vehicle. Customer will be charged a minimum of $300.00 cleaning charge if the customer spills beverages inside the vehicle or stains the interior of the vehicle.

Smoking Strictly Prohibited

Smoking or vaping in all vehicles is strictly prohibited. Smoking or vaping in the vehicle by the client or any passenger will result in an automatic minimum $500 charge. Damage caused by the smoking activity will also be charged to the client

Delivery / Shipping Policy

If for any reason, the customer requires any item left on a vehicle to be shipped to them, the company will use the UPS store to process shipment. The customer will select the type of service(Next Day, 2 Day, 3 Day, Ground, or US Mail.) to be used. All shipments will be made with a tracking number. Customer will provide a credit card for packing and shipping charges, and there will be an additional charge of $50 for time and administrative fees. Customer will be sent a copy of shipping /packing invoice and any associated tracking numbers.

PET POLICY

Animals may only be transported in a kennel or soft-sided pet container. In the event damage occurs to the vehicle, caused by the animal, a damage and/or cleaning fee of $300 will be charged. For passengers with disabilities traveling with a service animal, the animal does not require being transported in a kennel or soft-sided pet container.