FAQ

We offer a diverse fleet of luxury vehicles to cater to your specific needs. From sleek sedans to spacious SUVs and luxurious limousines, we have the perfect vehicle for any occasion. Our fleet includes:

  • Sedans: Ideal for business travel or airport transfers.
  • SUVs: Perfect for families or groups seeking comfort and style.
  • Stretch Limousines: A luxurious choice for special events like weddings, proms, or corporate functions.
  • Sprinter Vans: Perfect for transporting smaller groups, up to 12 or 14 passengers
  • Motorcoaches: Perfect for transporting large groups to events or tours.

Please visit our fleet page to learn more about the vehicles we offer.

Yes, all of our chauffeurs are highly trained and have extensive experience in luxury transportation. They undergo strict background checks and adhere to strict safety standards. Moreover, they are familiar with local traffic patterns and the most efficient routes to ensure a smooth and timely journey.

Absolutely! We offer a range of customization options to tailor your experience to your specific needs. From special requests to personalized itineraries, we’re here to assist you.

Our cab and luxury transport services cover a broad area covering all of Arizona. We can also accommodate interstate trips. For airport transport services, we can transport you to or from Phoenix Sky Harbor or Scottsdale Airports.

We recommend booking as early as possible, especially for peak seasons or special events. However, we also accept last-minute bookings, subject to availability.

Yes, we specialize in providing transportation for various special events, including weddings, corporate events, proms, concerts, and group tours. Our fleet includes larger vehicles such as sprinter vans, motor coaches, and luxury buses that can accommodate groups of up to 30 passengers comfortably. We also offer coordination services to ensure seamless logistics for large events.

Our luxury vehicles are equipped with a range of amenities to enhance your travel experience, including:

  • Plush leather seating
  • Climate control
  • Wi-Fi access (available in select vehicles)
  • Premium sound systems
  • Complimentary bottled water
  • Mood lighting
  • Charging ports for electronic devices
  • For special requests, such as refreshments or custom decorations, please contact us in advance.

Yes, we offer professional meet-and-greet services for airport pickups. Our chauffeur will meet you at the designated terminal, assist with your luggage, and escort you to your vehicle. This service ensures a smooth and hassle-free experience, especially for first-time visitors or VIP guests.

Yes, our transportation services are available 24/7 to meet your travel needs, whether it’s an early-morning airport transfer, a late-night event pickup, or an interstate trip. Our customer support team is also available around the clock to assist with bookings and inquiries.

Yes, we provide child safety seats upon request to ensure a trouble-free and comfortable ride for your little ones. We offer infant, toddler, and booster seats that meet all safety regulations. Please let us know at the time of booking to ensure availability.

Yes, you can fully customize the route for your journey. Whether you’re booking a Cadillac Escalade Stretch Limo for a scenic Sedona tour or a Sprinter Van for a group excursion, we tailor the route to meet your needs.

Absolutely! Our Business Limo Service in Scottsdale and Sprinter Vans are popular choices for corporate shuttles, providing comfort and professionalism for business travelers.

Yes, our fleet has vehicles perfect for long-distance trips, offering ample space and comfort for extended travel.

Yes, group bookings for vehicles like our Buses and Stretch Limos often qualify for discounts. Contact us for group pricing options.

Yes, our Wedding Limo Services in Scottsdale include vehicles like the Stretch Limo or Cadillac Escalade Stretch Limo, with custom decorations and guest shuttles available.

Yes, if you have previously traveled with us and have a preferred driver, you can request them for your trip. We’ll do our best to accommodate your request depending on their availability at the time of booking.

Passenger safety is our top priority. All vehicles are meticulously maintained, undergo regular safety inspections, and are equipped with GPS tracking. Additionally, our drivers are professionally trained, licensed, and background-checked to ensure your peace of mind.

Yes, we provide customized transportation for tours and sightseeing in Arizona. Whether you want to explore the Grand Canyon, Sedona, or other local attractions. We can also accommodate out-of-state trips. Our knowledgeable drivers will ensure a comfortable and enjoyable experience.

Gold Starr Transport accepts all major credit cards, including Visa, MasterCard, and American Express. 

Yes, we specialize in discreet, high-end transportation for VIPs, executives, and celebrities. Our professional chauffeurs are highly trained in confidentiality and customer service, ensuring a seamless and private experience. We offer luxury vehicles equipped with tinted windows, plush interiors, and premium amenities to enhance comfort and security, whether you need airport transfers, event transportation, or an exclusive ride for a business engagement.

Yes, passengers are welcome to enjoy food and beverages in our vehicles, provided they do so responsibly. To maintain the cleanliness and luxury of our fleet, please avoid items that may cause spills or strong odors. Depending on the vehicle, alcohol is permitted for passengers of legal drinking age by Arizona state laws. We can arrange stocked beverage options for larger celebrations or special events upon request. Please let us know in advance if you have specific preferences.

We closely monitor all incoming commercial flights in real time to adjust for delays, so you don’t have to worry about rescheduling your transportation. Our chauffeur is updated on your arrival time and adjusts the pickup accordingly, ensuring your vehicle is ready when you land. Additionally, we offer a complimentary waiting period to accommodate minor delays, providing you with a stress-free airport pickup experience. You may contact us if you miss your flight or if it is delayed; we’ll make the necessary arrangements.

Yes! We offer hourly and flat-rate pricing options to accommodate different transportation needs. Hourly rates are ideal for flexible occasions like multiple stops, corporate meetings, or sightseeing. Flat-rate pricing is excellent for set routes, such as airport transfers or point-to-point trips, offering cost certainty without hidden fees. Our team is happy to assist you in selecting the most cost-effective and convenient pricing structure.

While booking in advance is highly recommended to ensure your preferred vehicle and time slot, we understand that unexpected travel needs arise. We do accommodate last-minute reservations based on availability. Our team works efficiently to dispatch a vehicle as quickly as possible, and we will always strive to meet your request. We recommend calling our customer service line directly for the fastest response and confirmation for urgent bookings.

Yes, we offer non-emergency medical transportation (NEMT) for individuals who need a safe, reliable, and comfortable ride to and from medical appointments, rehabilitation centers, dialysis treatments, physical therapy, or outpatient procedures. Our drivers can assist passengers with special mobility needs and ensure a smooth, stress-free journey. We’re here to provide punctual and compassionate transportation whether you require one-time or recurring service to meet your healthcare needs.

Absolutely! We offer scheduled and recurring transportation services for individuals and businesses that need reliable rides on a regular basis. This is ideal for:

  • Corporate clients who require daily or weekly transportation for employees or executives.
  • Medical patients who need transportation for ongoing treatments such as dialysis, chemotherapy, or physical therapy.
  • Seniors or individuals with mobility challenges who need routine trips for errands, appointments, or social events.
  • Our team works with you to create a customized schedule, ensuring you always have dependable transportation when you need it.

Yes, we allow small pets in secure carriers, as well as service animals in all our vehicles at no additional charge. If you plan to travel with a pet, please inform us at the time of booking so we can ensure the right accommodations for you and your furry companion. For the comfort of all passengers, pets must remain in their carriers once in the vehicle. If you have special requests, such as a vehicle with extra space for a larger pet, we will do our best to accommodate your needs.

Yes! We understand that clear communication is essential for a smooth transportation experience. We can provide bilingual or multilingual drivers upon request, ensuring you feel comfortable and understood throughout your journey. Whether you prefer a driver who speaks Spanish, French, Arabic, or another language, just let us know when booking, and we’ll do our best to match you with the right chauffeur.

We can accommodate passengers in fold-up wheelchairs which fit in the trunk, and we are happy to help those passengers who need assistance getting from their fold-up wheelchair into or out of the vehicle. Unfortunately, we are unable to accommodate passengers who need a ramp or to stay in the wheelchair for the duration of the ride.